Thank you for choosing M2 Brand! We are dedicated to delivering your premium timepieces and accessories in perfect condition and as quickly as possible. Below are the details of our shipping policy.
1. Shipping Coverage & Costs
Pan-India Shipping: We ship to addresses all across India.
Shipping Charges: * We offer Free Standard Shipping on all orders above ₹[Insert Amount, e.g., 999].
For orders below this amount, a flat shipping fee of ₹[Insert Amount, e.g., 60] will be applied at checkout.
2. Processing & Delivery Timelines
Order Processing Time: All orders are processed within 1 to 2 business days (excluding Sundays and public holidays) after receiving your order confirmation email.
Estimated Delivery Time: Once dispatched, your order will typically arrive within:
Metro Cities: 3 to 5 business days.
Rest of India: 5 to 7 business days.
Note: Delivery times are estimates and may occasionally be delayed due to unforeseen logistical issues, extreme weather, or regional holidays.
3. Order Tracking
As soon as your premium timepiece or accessory is shipped, you will receive a shipping confirmation email and text message containing a Tracking Number and a link to trace your package. You can monitor your shipment’s journey directly through our delivery partner’s portal.
4. Damaged or Lost Packages
We take extreme care in packaging our items securely to ensure they arrive in pristine condition. However, if your package arrives damaged:
Please take a photo/video of the damaged packaging and the product immediately.
Contact our customer support team within 48 hours of delivery at [Insert Email, e.g., support@m2brand.co.in].
We will review the issue right away and arrange a replacement or refund for you.
5. Incorrect Shipping Address
Please double-check your shipping address and contact phone number carefully before finalizing your order. M2 Brand cannot be held responsible for delivery failures due to incorrect or incomplete addresses provided during checkout. If you notice an error, please reach out to us immediately via WhatsApp or Email before the order is dispatched.
6. Need Help?
If you have any questions about the status of your shipment or need custom delivery assistance, please don’t hesitate to reach out to us:
Email:
Quick Support: Click the green “Need Help?” WhatsApp button at the bottom of our page to connect with our support team instantly!